Shipping Policy

At Tamsin Errands, we strive to deliver your orders as quickly and efficiently as possible. Please read our shipping policy to understand how we handle shipping, delivery, and related inquiries.

1. Shipping Locations

Tamsin Errands operates worldwide, offering shipping to a wide range of countries. We aim to ensure that your order reaches you no matter where you are located. Please check the shipping options available at checkout for more details on delivery to your region.

2. Shipping Timeframe

  • Once your order is confirmed, we will process and ship it within 2-3 business days.
  • Delivery times will vary depending on your location. Estimated delivery times will be displayed at checkout based on your shipping address.
  • Typically, shipping times range from 5-14 business days depending on your location and the shipping method selected.

Please note that shipping times are estimates and may be affected by external factors, such as weather, customs processing, or local holidays.

3. Shipping Charges

  • Shipping charges will be calculated at checkout based on your location, the size and weight of your order, and the shipping method you select.
  • We offer cash on delivery as our only payment method, which applies to all orders, and we do not charge any additional fees for using this payment method.

4. Tracking Your Order

After your order is shipped, you will receive an email confirmation with a tracking number (if applicable) so you can monitor your package’s journey. Tracking information will be available directly from the courier service.

Please note that some international shipments may take longer to update tracking information due to customs processing or other factors beyond our control.

5. Delivery Issues

While we do our best to ensure timely delivery, delivery times may vary, and there may be occasional delays. If your package has not arrived within the expected timeframe, please contact us at [email protected]. We will investigate the issue and work with the carrier to resolve it as quickly as possible.

If your package is lost or damaged during shipping, please contact us immediately so we can file a claim with the courier and assist in resolving the issue.

6. Import Duties and Taxes

  • International customers may be subject to import duties, taxes, or customs fees. These charges are the responsibility of the customer and are not included in the shipping cost at checkout. Please check with your local customs office for more information on these additional costs.
  • We are not responsible for delays or issues arising from customs clearance, and we cannot predict what customs fees may apply to your order.

7. Undeliverable Packages

If a package is undeliverable due to incorrect shipping details, refusal of delivery, or failure to collect the package from customs, it will be returned to us. In such cases, we will notify you once we receive the returned package. You may choose to have the item reshipped at your expense, or we will process a refund for the order minus any shipping charges incurred.

8. Contact Us

If you have any questions or concerns about shipping, delivery times, or tracking, please don’t hesitate to contact us at [email protected].