At Tamsin Errands, we aim to ensure that you are completely satisfied with your purchase. However, if you are not fully satisfied or if there is an issue with your order, we offer a refund and return policy to address these concerns. Please read the following guidelines carefully.

1. Return Eligibility

• We accept returns on items that are unworn, unused, and in original packaging. The item must be in resellable condition to be eligible for a return.
• Items that are damaged, altered, or washed are not eligible for return.
• Jewelry, footwear, and outerwear must be returned within 14 days from the date of delivery.
• All returned items must be accompanied by the original receipt or order confirmation.

2. How to Initiate a Return

To initiate a return, please follow these steps:

1. Contact Us: Reach out to our customer support team at [email protected]. Provide your order number and details of the product(s) you wish to return.
2. Return Authorization: After verifying the details of your return request, we will send you a Return Authorization Number and instructions on how to proceed.
3. Package the Item: Carefully package the product(s) you wish to return in the original packaging, including all tags, labels, and accessories. Please ensure the item is well protected for shipping.

3. Return Shipping Costs

• The customer is responsible for return shipping costs unless the product is defective, damaged, or incorrect.
• We recommend using a trackable shipping service when returning your items, as we cannot guarantee receipt of returned goods without tracking.

4. Refund Process

• Once we receive your return, we will inspect the item(s) to ensure they meet the return eligibility criteria.
• If the return is approved, we will process your refund to the original payment method (Note: Since we only offer cash on delivery, refunds will be processed via bank transfer or other available methods).
• Please note that refunds may take 7-14 business days to process, depending on the payment method and your bank’s processing time.

5. Exchanges

At this time, we do not offer direct exchanges. If you would like a different size or color, please return the unwanted item and place a new order on our website.

6. Defective or Incorrect Items

• If you receive a defective or incorrect item, please contact us immediately at [email protected] within 7 days of receiving your order. We will provide instructions for returning the item at no additional cost to you, and you will receive a full refund or a replacement product.
• If a defect is found after the 7-day window, we may still be able to assist you with a solution depending on the circumstances.

7. Non-Refundable Items

The following items are non-refundable:

• Sale or clearance items.
• Items that have been worn, washed, or altered in any way.
• Customized or personalized products.

8. Contact Us

If you have any questions or need further assistance regarding your return or refund, please don’t hesitate to get in touch with us [email protected].